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What Our Legal Terms Mean for You

These terms set out how m71 tw operates, what rights you hold as an account holder, and where legal access applies — availability depends on your local law and eligible regions.

Account Eligibility RulesBangladesh Access ConditionsbKash, Nagad, Rocket ScopeData Handling PolicyYour Right to Request Changes
m71 tw What Our Legal Terms Mean for You
LEGAL SUPPORT CHANNELS

Reach Us About Policy or Account Issues

If you have a question about how our terms apply to your account, how your data is handled, or how to request a change, our support team is available through the channels below. For account-specific queries, have your registered mobile number ready — the one linked to your bKash, Nagad, or Rocket wallet — so we can verify and respond faster.

Live Chat Open live chat from your account dashboard. It connects you to the support team directly for policy questions, account queries, or access issues.
Email Support Send your query to our support address listed in the account help section. Include your account ID and the specific policy clause you are asking about.
Account Help Centre The help centre in your account settings covers common legal questions, data requests, and how to close or freeze your account if needed.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Account Rights

Your account data — including payment records from bKash, Nagad, and Rocket transactions — is stored securely and accessed only for account management, fraud prevention, and regulatory compliance. We do not sell your personal data to third parties. You have the right to request a copy of the data we hold on you, and the right to request deletion where no legal retention obligation applies. For security, your account uses OTP verification on login and on withdrawal requests, so access to your registered mobile number is important.

Data Retention We keep transaction and account records for as long as required by applicable law. Once that period ends, you can request deletion through the support channels listed above.
OTP Verification Every login and withdrawal triggers an OTP to your registered number. This is your main account security layer — keep your mobile number current in account settings.
Cookie Policy Session cookies keep you logged in across pages. Analytics cookies are non-essential and can be switched off in your browser without affecting your account or wallet.
Data Request Rights You can ask us what data we hold, correct anything inaccurate, or request export. Submit these requests via live chat or email with your account ID.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about our terms, your rights, and how the rules apply to your account. If what you need is not here, our support team can walk through the specifics with you.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm whether online gaming is lawful where you are before opening an account.

You must meet the minimum legal age for online gaming in your jurisdiction. We verify age during account registration and may request documentation to confirm eligibility.

Contact support via live chat or email with your account ID and we will process your data request. We aim to respond within the timeframe required by applicable law.

Yes. Where no legal retention requirement applies to your records, you can request deletion. Some transaction data may be retained for compliance purposes even after account closure.

Use live chat immediately — it is the fastest route. Our team will freeze the account, run an OTP reset, and investigate. Keep your registered mobile number accessible throughout.

Local law takes precedence. Any clause that cannot be enforced in your jurisdiction does not apply to you, and the rest of the terms remain in effect for your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.