Reference

How We Handle Your Account Information

We collect and process the information you provide when you open an account, make deposits through bKash, Nagad or Rocket, and use our lobby. This policy explains what we gather, why we need it, and how you control it.

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m71 tw How We Handle Your Account Information
DATA PRACTICES

How We Protect and Manage Your Information

We apply technical safeguards to keep your account data secure, limit access to authorized staff, and give you control over your personal information. Our handling practices balance the need to verify transactions, prevent fraud, and comply with record-keeping rules while respecting your right to know what we collect and how we use it.

Collection and Use

We collect your mobile number, payment method and device details when you register and deposit. This information verifies your identity, processes bKash, Nagad and Rocket transactions, and helps us spot unusual account activity that could signal fraud or unauthorized access.

Cookies and Tracking

We use session cookies to keep you logged in as you move between lobby pages and preference cookies to remember your language and display settings.

Data Security

Account records are encrypted in transit and at rest. Payment details pass through secure channels to bKash, Nagad and Rocket processors; we do not store your wallet PIN or full card numbers.

Your Rights

You can request a copy of the data we hold, ask us to correct mistakes in your profile, or request account closure and data deletion.

POLICY CONTACT

How to Reach Us About Privacy

If you have questions about how we handle your data, want to request a copy of your account information, or need to update your contact details, our support team is available through live chat, email and phone. We aim to respond to privacy requests within a reasonable timeframe and will guide you through the verification steps needed to protect your account security.

Team online

Live Chat

Open the chat widget in the bottom corner of any page while signed in. Our agents can pull up your account record, confirm what data we hold, and start the process for access or deletion requests right there in the conversation.

Email Support

Send your privacy question or data request to our support email address listed in the footer. Include your registered mobile number so we can verify your identity before sharing any personal information or making changes to your account.

Phone Line

Call the Bangladesh support number shown on the contact page. Phone agents can discuss your privacy concerns, explain what information we collect during bKash, Nagad or Rocket deposits, and log formal requests that require written follow-up.

Privacy Policy Questions

We collect your mobile number, email address if provided, preferred payment method such as bKash, Nagad or Rocket, and basic device information including IP address and browser type to verify your identity and secure your session.

We log deposit and withdrawal activity to maintain accurate account balances, reconcile transactions with bKash, Nagad and Rocket processors, and meet financial record-keeping requirements. This data is not sold or shared beyond our payment partners and compliance auditors.

Yes. Contact our support team through live chat, email or phone with your registered mobile number. We will verify your identity and provide a copy of your account information, transaction history and any other personal data we have collected.

We retain transaction records for the period required by financial regulations in the jurisdictions where we operate, typically several years. After that retention period ends, we archive or delete your data according to our internal schedule unless legal obligations require longer storage.

We share data only with payment processors like bKash, Nagad and Rocket to clear your transactions, with game providers to load your session, and with support and compliance staff as needed. We do not sell your personal information to marketing firms or unrelated third parties.

Sign in and visit your account settings to update your mobile number, email or payment preferences. For deletion requests or to correct data you cannot change yourself, contact our support team and we will walk you through the verification and fulfillment steps.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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